Privacy Policy
Last Updated: January 15, 2025
At Clever Cortex, we handle client data the way we'd want ours handled—with care, transparency, and common sense. This policy explains what information we collect when you work with us, how we use it, and what rights you have over your data.
We operate under Taiwan's Personal Data Protection Act and take our obligations seriously. But more than legal compliance, we believe in building trust through honest communication about data practices.
Questions about your data? Reach out anytime.
Email: help@clever-cortex.com
Phone: +88639545551
Information We Collect
The data we gather falls into a few straightforward categories. We only collect what we actually need to deliver our services and maintain our client relationships.
Contact Information
Your name, email address, phone number, and company details. We collect this when you reach out to us or become a client—pretty standard stuff for running a business.
Project Data
Details about your website requirements, design preferences, content you provide, and feedback during development. This is the core information we need to build what you're asking for.
Technical Information
IP addresses, browser types, and device information when you visit our site. We use this for security purposes and to understand how people interact with our website.
Communication Records
Emails, messages, and notes from our conversations. We keep these to reference project decisions and maintain continuity throughout our working relationship.
What We Don't Collect
We don't track your browsing habits across other websites. We don't collect sensitive personal data like financial information, health records, or anything beyond what's relevant to web design services. And we definitely don't sell your information to anyone.
How We Use Your Information
Every piece of data we collect serves a specific purpose related to delivering quality web design services. Here's the honest breakdown:
- Delivering Services: We use your project data and contact information to build your website, communicate updates, and ensure we're meeting your requirements. This is the core of what we do.
- Project Management: Communication records help us track decisions, maintain project timelines, and reference previous discussions when questions arise later.
- Technical Support: When issues come up after launch, having your technical information and project details helps us troubleshoot efficiently.
- Improving Our Services: We analyze project outcomes and client feedback to refine our processes. This data is aggregated and anonymized—we're looking at patterns, not individual client details.
- Legal Compliance: Taiwan law requires us to maintain certain records for specific periods. We keep what's legally required and nothing more.
Marketing Communications
We occasionally send updates about our services or relevant industry insights to existing clients. You can opt out anytime with a single click, and we respect that choice immediately. We're not fans of inbox clutter either.
Data Storage and Security
Your information lives on secure servers with proper encryption and access controls. We use reputable hosting providers that comply with international security standards.
Security Measures
But let's be realistic—no system is 100% impenetrable. We take reasonable precautions to protect your data, and if a breach ever occurred, we'd notify affected clients promptly and work to resolve the situation transparently.
Data Retention
We keep active project data for the duration of our working relationship plus one year afterward for support purposes. Communication records are retained for three years to comply with Taiwan business law requirements. After these periods, data is securely deleted unless you request otherwise or legal obligations require longer retention.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act grants you specific rights regarding your personal information. We honor these rights and make the process straightforward.
| Your Right | What It Means | How to Exercise It |
|---|---|---|
| Access | Request copies of the personal data we hold about you | Email us at help@clever-cortex.com with your request |
| Correction | Ask us to correct inaccurate or incomplete information | Send the corrected information to our contact email |
| Deletion | Request removal of your personal data from our systems | Submit a deletion request via email; we'll confirm within 7 days |
| Data Portability | Receive your data in a structured, commonly used format | Request a data export, and we'll provide it within 14 days |
| Processing Restriction | Limit how we use your information in specific circumstances | Contact us with specific restrictions you'd like to apply |
We respond to rights requests within the timeframes required by law—typically within 15 days for straightforward requests. Some requests may take longer if they're particularly complex, but we'll keep you updated on progress.
Data Sharing and Third Parties
We don't sell your data. Period. But we do work with some third-party services to deliver our work effectively. Here's who might access your information and why:
Service Providers We Use
Hosting Providers
Your website lives on servers managed by professional hosting companies. They have access to technical data but are bound by strict confidentiality agreements.
Email Services
We use email platforms to communicate with clients. These providers process message content but don't use it for their own purposes.
Analytics Tools
We use basic analytics to understand website performance. This involves aggregated, anonymized data—not personal identification.
Payment Processors
Financial transactions go through secure payment gateways. We never see or store your full credit card information.
All third-party providers we work with are vetted for security practices and contractually obligated to protect client data. If we add new service providers, we ensure they meet the same standards.
Legal Disclosures
We may disclose client information if required by Taiwan law, court orders, or government regulations. This doesn't happen often, but when it does, we comply with legal obligations while protecting client interests to the extent allowed by law.
International Data Transfers
Our servers are primarily located in Taiwan, but some service providers operate internationally. When data crosses borders, we ensure appropriate safeguards are in place through contractual protections and compliance with data transfer regulations.
Data Protection Standards
Regardless of where data is physically stored, we apply consistent security measures and privacy protections. Your information receives the same level of care whether it's in Taiwan or processed by an international service provider.
Cookies and Tracking
Our website uses minimal cookies—small text files stored on your device. We keep this simple and transparent.
What Cookies We Use
- Essential Cookies: These keep the website functioning—things like remembering your session when you navigate between pages. You can't opt out of these because they're necessary for the site to work.
- Analytics Cookies: These help us understand how visitors use our site. The data is aggregated and anonymous—we see patterns, not individual users.
We don't use advertising cookies or track you across other websites. You can disable cookies through your browser settings, though this might affect some site functionality.
Updates to This Policy
We review this privacy policy annually and update it when our practices change or new regulations come into effect. When we make significant changes, we'll notify existing clients by email and update the "Last Updated" date at the top of this page.
Minor clarifications or formatting changes won't trigger notifications—we'll just update the document. But if we change how we collect, use, or share data in meaningful ways, you'll hear from us directly.
Children's Privacy
Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.
Questions or Concerns?
Privacy policies can feel overwhelming, and we get that. If anything here is unclear or you have specific questions about how we handle your data, just reach out. We're happy to explain our practices in plain language.