When you hire us for website or landing page design, we're entering into a professional service agreement. What we deliver depends on what we discuss and agree upon in writing. Each project is different, so the specifics get outlined in our project proposal or contract.

We work primarily with businesses in Taiwan, though our client base extends beyond that region. Our services focus on design and development of web properties that actually serve your business goals rather than just looking nice.

What We Provide

We don't provide ongoing hosting, domain management, or content updates unless specifically agreed upon. Those fall outside our standard service scope, though we can recommend reliable partners who handle that side of things.

Good project outcomes depend on collaboration. We bring design and technical expertise, but you know your business better than anyone. Here's what we need from you to make things work smoothly.

When clients go quiet for extended periods, projects stall. If we don't hear from you for more than 30 days after requesting information or approval, we may consider the project inactive and adjust our schedule accordingly. Getting things back on track after that might require renegotiating timelines.

Once you've paid in full, you own the final design we've created for you. You can use it, modify it, or hire someone else to work with it. That said, we retain rights to the design process, preliminary concepts, and our underlying methods and tools.

What You Own

Upon complete payment, you receive full rights to the final delivered website design and its components. This includes the visual design, layout structure, and custom code we've written specifically for your project. You can use these however you need for your business.

What We Retain

We keep rights to our design approach, preliminary sketches, alternative concepts we explored, and our development frameworks. We also reserve the right to display the completed project in our portfolio and case studies, unless we've agreed otherwise in writing.

If we've used third-party components, fonts, or stock imagery, those remain subject to their original licenses. We'll make sure everything we include has proper licensing, but you're responsible for maintaining those licenses if they require ongoing fees.

We typically structure payment in phases: an initial deposit to begin work, a milestone payment partway through, and final payment upon completion. Specific amounts and timing get defined in your project proposal.

Deposits and Scheduling

The initial deposit secures your spot in our schedule and covers early project phases. This is usually non-refundable since we're turning down other work to commit to your timeline. If you need to postpone, we'll try to accommodate you, but it might mean pushing your start date back.

Milestone Payments

For larger projects, we invoice at specific completion points. These ensure the project progresses steadily and prevent either party from getting too far ahead or behind. Work continues after each milestone payment is received.

Refund Policy

We don't offer refunds for completed work or time already invested. If you're unhappy with the direction, let's talk about it early. We can usually adjust course during the project more easily than after the fact. If we can't resolve concerns and you want to end the engagement, you'll pay for work completed to that point at our standard hourly rate, minus any deposits already paid.

We provide estimated timelines based on typical project flow and assuming reasonably prompt client input. These are targets, not guarantees. Real projects involve back-and-forth that can extend schedules.

If we're running late because of something on our end, we'll communicate that and work to minimize impact. If delays come from your side, we'll adjust the schedule as needed, but might not be able to maintain the original completion date if other projects have filled the gap.

Timeline Extensions

Significant scope changes during the project will affect timing and potentially cost. Adding features, changing fundamental approaches, or requesting major revisions beyond the agreed scope means revisiting the schedule. We'll provide updated estimates when this happens.

Each project includes a set number of revision rounds at key stages. This typically means you get to review designs, provide feedback, and we'll refine based on your input. How many rounds depends on your specific agreement.

What Counts as a Revision

Revisions mean refining the current design direction based on your feedback. Changing colors, adjusting layouts, tweaking copy placement – that's revision work. Asking us to scrap everything and start fresh with a completely different concept isn't a revision, it's a scope change.

Scope Changes

Adding new pages, features, or significantly changing the project direction falls outside normal revisions. We'll provide a change order with updated pricing and timeline. Sometimes these are small adjustments we can absorb, but substantial changes need to be properly scoped.

Unlimited revisions isn't something we offer. At some point, continued changes become redesign work rather than refinement. We'll let you know if we're approaching that point so you can make informed decisions about how to proceed.

We guarantee that the work we deliver will be functional and match what we've agreed to build. For a reasonable period after launch, we'll fix legitimate bugs or issues with the delivered product at no additional cost.

What We Warrant

The website will function as designed across modern browsers and devices. Code will be clean and follow current standards. Designs will match approved mockups within reasonable technical constraints. If something doesn't work as it should, we'll fix it.

What We Don't Warrant

We can't guarantee specific business outcomes like traffic numbers, conversion rates, or search rankings. Those depend on many factors outside our control. We also don't warrant that the site will never have issues if you or others modify it after delivery, or if third-party services it relies on change.

Liability Limits

Our liability for any issues is limited to the amount you paid for the project. We're not responsible for indirect damages, lost profits, or consequential issues. This might sound harsh, but it's standard practice that lets us keep service pricing reasonable.

We take confidentiality seriously. Information you share about your business, strategies, or proprietary processes stays confidential. We won't share it with others or use it for purposes beyond completing your project.

That said, general knowledge we gain and publicly available information aren't considered confidential. If you have particularly sensitive material, let us know and we can sign additional confidentiality agreements if needed.

Data Handling

Any personal data or customer information you provide is handled according to applicable privacy laws. We use it only for project purposes and don't sell or share it with third parties. When the project ends, we securely delete or return sensitive data unless we need to retain it for legal reasons.

Either party can end the agreement, but there are financial implications. If you decide to cancel, you're responsible for paying for work completed to that point. We'll provide an accounting of time and deliverables, and settle up based on that.

Client-Initiated Termination

You can stop a project whenever you want, but deposits are non-refundable and you'll owe payment for work completed. We'll provide whatever deliverables exist in their current state. Sometimes canceling early means you're paying for work without getting a finished product, which isn't ideal for anyone.

Our Right to Terminate

We can end the engagement if payments aren't made, if you're consistently unresponsive, or if the working relationship becomes unproductive. Before doing so, we'll communicate issues and try to resolve them. Termination is a last resort, not something we do casually.

If we disagree about something, let's talk about it first. Most issues can be resolved through honest conversation. If that doesn't work, we'll try mediation before pursuing legal action.

These terms are governed by Taiwan law, and any legal disputes would be handled in Hsinchu courts. Hopefully it never comes to that, but it's important to establish jurisdiction clearly.

Communication First

Before escalating any dispute, both parties agree to attempt good-faith resolution through direct communication. Schedule a call, have a meeting, exchange emails – whatever it takes to understand each other's position and find middle ground.

Mediation Process

If direct communication doesn't resolve the issue, we'll engage a neutral mediator. Both parties split mediation costs. This is usually faster and cheaper than legal proceedings, and often leads to better outcomes since it's collaborative rather than adversarial.

We might update these terms occasionally to reflect changes in how we work or legal requirements. When we do, we'll update the date at the top and notify current clients if changes are significant.

For ongoing projects, the terms in effect when we signed the agreement apply to that project. New terms apply to future work. We won't retroactively change agreements already in place.

Notification of Changes

Significant changes get communicated via email to clients with active projects or ongoing relationships. Minor updates like clarification of existing policies might just appear here without individual notification.